Which method is commonly used to assess the effectiveness of training programs?

Evaluating employee performance and productivity post-training is a commonly used method to assess the effectiveness of training programs because it directly measures the impact of the training on the employees' work. By analyzing changes in performance metrics, productivity levels, and overall job competency after the training, organizations can determine whether the training successfully met its objectives and enhanced the skills of the employees.

This method allows for objective data collection, which is crucial in understanding the tangible benefits of the training program. For instance, improved sales numbers, decreased error rates, or increased efficiency can all be indicators that the training has had a positive effect. Moreover, this approach facilitates tracking over time, enabling organizations to assess long-term benefits and make informed decisions about future training initiatives.

Other methods listed, such as surveying customers or hiring external consultants, do not provide direct insights into the training's effectiveness on the individuals who received the training. Group discussions, while potentially useful for gathering qualitative feedback, are often subjective and may not yield measurable results regarding the overall impact on employee productivity.